💰 Refund & Return Policy

We aim for 100% satisfaction. If there’s a problem with your order, we’ll make it right.

Eligibility for Refunds or Replacements

We offer refunds or replacements under the following conditions:

1. Damaged, Defective, or Incorrect Item

   • Must be reported within 7 days of delivery.

   • Include clear photos or videos showing the issue.

   • Once verified, we will send a replacement or issue a full refund.

2. Item Not Received

   • If your order hasn’t arrived within the maximum delivery window (60 days), you’re eligible for a refund or reshipment.

3. Change of Mind

   • Unfortunately, we cannot accept returns or issue refunds for change of mind once the order has shipped.

   • Please review your order carefully before checkout.

Non-Returnable Items

We do not accept returns for:

• Clearance or sale items

• Customized or made-to-order products

• Used or damaged items not caused by shipping

• Items missing original packaging or accessories

Return Conditions

If a return is approved:

• Items must be unused, in original packaging, and returned within 7 days after approval.

• Customers are responsible for return shipping costs, unless the issue was our fault (e.g., defective or wrong item).

• Use a trackable shipping method for all returns.

Refund Process

• Once we receive and inspect the return, you’ll receive an email confirmation.

• Approved refunds will be issued within 5–10 business days to your original payment method.

• Shipping costs are non-refundable unless due to our mistake.

Order Cancellations

Orders can be cancelled within 12 hours of purchase, provided they haven’t entered processing.
Once processed or shipped, orders cannot be cancelled.

 

You can contact us at:

1. brisco.official@gmail.com 

2. use live chat support 

3. Whatsapp Support